Title: Key Performance Indicators
Topic: Measuring What Matters
COPE: Approval Pending
Duration: 1 Hour
Summary: While Financial Statements monitor how well we are keeping our financial house in order, Key Performance Indicators (KPI’s) allow us to drill down into the specifics of what it is that we do every day. Keeping score in our practice is an important part of our practice checkup, like having routine lab work performed at our annual physical. Key indicators such as blood pressure, blood sugar, cholesterol, triglycerides and PSA’s in men give us an indication of our overall health and well-being. These critical tests provide ranges of what should be expected, as well as warning indicators should things slip out of normal range. Here we will explore a few of the most important KPI’s for an optometric practice, what each one measures, and provide suggestions on how to track and improve our performance on a continual basis.